SECTION 8 - PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE
8.1 - Product Guarantee and Rescission
Join47inc offers a 100% thirty day money-back satisfaction guarantee (less shipping charges) to all Preferred and Direct Customers, retail customers, and IRs. Products shipped directly to a Preferred or Direct Customer by the Company must be returned to the Company and the refund will be issued to the Customer by the Company. Products delivered to a retail customer by an IR must be returned to the selling IR, and it shall be the responsibility of the IR to issue the refund to his or her retail customer. Every IR is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any Join47inc product, the retail customer may return the unused portion of the product to the IR from whom it was purchased, within thirty (30) days, for a replacement, exchange or a full refund of the purchase price (less shipping costs). This product satisfaction guarantee does not apply to products damaged by abuse or misuse, and shipping costs are not refundable.
If an IR returns more than Five Hundred Dollars ($500) for a refund in any 12 consecutive month period, the request will constitute the IR’s voluntary termination of his/her IR Agreement, and the refund will be processed as an inventory repurchase pursuant to Section 8.3, and the IR’s Agreement will be terminated and his or her Join47inc business will be cancelled.
8.2 - Rescission
8.2.1 - Retail Customers
Federal and state law requires that a retail customer who makes a purchase of $25.00 or more has three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt. When an IR makes a sale or takes an order from a retail customer who cancels or requests a refund within the three business day period, the IR must promptly refund the customer's money as long as the products are returned to the IR in substantially as good condition as when received (five business days for Alaska residents).
8.2.2 - Direct and Preferred Customers
IRs must notify their Direct and Preferred Customers that they have three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. IRs should also notify their Direct Customers and Preferred Customers about these time limits at the time they enroll as a Direct Customer or Preferred Customer and place their first order. Products shipped directly to a Preferred or Direct Customer by the Company must be returned to the Company and the refund will be issued to the Customer by the Company. Direct and Preferred Customers may contact the Company for a “call tag” that will provide return shipping back to the Company at no cost to the Customer.
8.2.3 - Informing Customers
IRs MUST verbally inform their customers (retail, Direct, and Preferred) of this right of rescission, they MUST provide their retail customers with TWO copies of a retail receipt at the time of the sale, and MUST point out this cancellation right stated on the receipt. If a Customer places an order online, the Company will provide the Customer with the receipt. IRs must ensure that the date of the order or purchase is entered on the Retail Sales Receipt. All retail customers must be provided with two copies of an official Join47inc Retail Sales Receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
8.3 - Return of Inventory and Sales Aids by IRs Upon Termination
Upon termination of an IR’s Agreement, the IR may return Starter Kits, products, and sales aids that he or she personally purchased from Join47inc (purchases from other IRs or third parties are not subject to refund) that are in Resalable (see Definition of “Resalable” below) condition and which have been purchased within one year prior to the date of termination. Upon receipt of a Resalable Starter Kit and/or Resalable products and sales aids, the IR will be reimbursed 90% of the net cost of the original purchase price(s), less any amounts or compensation the IR received on account of the purchase of the returned products.. Neither shipping and handling charges incurred by an IR when the Starter Kit, products or sales aids were purchased, nor return shipping fees, will be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If an IR was paid a commission, rebate, or any other form of compensation based on a product(s) that he or she purchased, and such product(s) is/are subsequently returned for a refund, the commission, rebate, or any other form of compensation that was paid based on that product purchase will be deducted from the amount of the refund.
Products and Sales aids shall be deemed "resalable" if each of the following elements is satisfied: (1) they are unopened and unused; (2) packaging and labeling has not been altered or damaged; (3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; (4) they are still in Join47inc’s current inventory; (5) the expiration date(s) for any returned products has not passed; and (6) they are returned to Join47inc within one year from the date of purchase. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable. Replicated Website fees are not refundable except as required by applicable state law.
8.3.1 - Montana Residents
A Montana resident may cancel his or her IR Agreement within 15 days from the date of enrollment, and may return his or her Starter Kit for a full refund within such time period.
8.4 - Procedures for All Returns
The following procedures apply to all returns for refund, repurchase, or exchange:
- All items must be returned by the IR or customer who purchased it directly from Join47inc.
- All items to be returned must have a Return Authorization Number which is obtained by calling the IR Services Department. This Return Authorization Number must be written on each carton returned.
- The return is accompanied by:
- The original packing slip with the completed (and signed Consumer Return information, if applicable);
- The unused portion of the item(s) in its/their original container.
- Proper shipping carton(s) and packing materials are to be used in packaging the items(s) being returned, and the best and most economical means of shipping is suggested. All returns must be shipped to Join47inc shipping pre-paid. Join47inc does not accept shipping-collect packages. The risk of loss in shipping for returned items shall be on the IR. If the returned items are not received by the Company’s Distribution Center, it is the responsibility of the IR to trace the shipment.
- If an IR is returning merchandise to Join47inc that was returned to him or her by a personal retail customer, the product must be received by Join47inc within ten (10) days from the date on which the retail customer returned the merchandise to the IR, and must be accompanied by the sales receipt the IR gave to the customer at the time of the sale.
No refund or replacement of any items will be made if the conditions of these rules are not met.